Terms of service
Terms and Conditions
1. General
1.1. The company's website is an online consignment store selling products and services to users worldwide. The owner and operator of the website is “RAGMOND SHOP S.R.L.”, reg No 47937911 with registry address at Bucureşti Sectorul 3, Strada NERVA TRAIAN, Nr. 27-33, BIROU 6, Scara B, Etaj 1
1.2. Action on the website is called any action of ordering or purchasing products and/or other services offered on the website to the extent that they are offered.
1.3. These «Terms and Conditions» are written in the masculine language only for reasons of convenience and should be seen as referring to the feminine language as well.
1.4. The provisions of these «Terms and Conditions» will apply to any action consumer takes on the website, and will form the legal basis in any matter between user and the company. Therefore, user is requested to read these «Terms and Conditions» in full and carefully. Browsing and/or any action on the website constitutes user’s agreement to accept and act according to the these «Terms and Conditions», therefore if user does not agree to any of its terms, he is requested not to make any use of the website.
1.5. It should be emphasized that every person who performs an action on the site is called user and declares that he is aware of the site «Terms and Conditions» and the rules of participation on the website and accepts them, and that he and/or anyone on his behalf will not have any claim and/or claim against the owners of the website and/or its operators and/or anyone on their behalf other than claims related to breach of obligations The owners of the website and/or its operators according to these «Terms and Conditions» and rules of participation.
1.6. The company reserves the right to change these «Terms and Conditions» from time to time at it’s sole discretion and without the need to give notice and/or advance notice.
1.7. The user agrees that the company's computer records regarding the actions carried out through the website will constitute prima facie evidence of the correctness of the actions.
1.8 The company bears no responsibility for the items sold on the website. OUTGUM is an online consigment store and Its role is only mediation by selling products of independent suppliers worldwide to users. The photos of the products displayed on the website are for illustration purposes only and do not obligate the website management. It is agreed and clarified that the company will try to do its best to present to website users photos and data as accurate as possible regarding the products.
1.9. The company does not hold inventory of the products and/or shoes/clothes/accessories whose photos appear on the website.
1.10. The company does its best to ensure that the information presented on the website is the most complete and accurate information, but it will be clarified that it may contain, in good faith, inaccuracies or errors for which the company will not bear any responsibility arising from or related to them.
1.11. The website management is entitled to update the prices of the products on the website and the shipping rates from time to time and without the need for prior notice. The valid price in relation to the order placed is the price that was published when the order process was completed. If the prices were updated before completing the order process, the website user will be charged according to the updated prices.
1.12. The website management is entitled to offer promotions, benefits and discounts on the site. The website management may at any time stop these promotions, benefits and discounts, replace or change them, without the need to give any prior notice.
1.13. The «Terms and Conditions» of the website apply to the use of the website and the products and services included in it through any computer or other communication device (such as a cell phone, PDAs of various kinds, etc.). They also apply to the use of the site whether through the Internet, or through any network or other means of communication.
1.14. The company does not guarantee that the prices of the details on the website are discounted from the prices of the items at points of sale and the prices on the website should not be relied on as if the company had committed to offer them at a discounted price.
2. The right/eligibility to use the website
2.1. May participate in the sale procedure in order to carry out operations including purchases, any user who complies with the cumulative conditions listed below:
2.1.1. The user is competent to perform binding legal actions. That is, the user declares that he is 18 years old or older.
2.1.2. The user is the holder of a valid credit card legally issued by one of the credit card companies also active worldwide.
2.1.3. The user of the site confirms his inclusion in the company's direct mail system via email.
3. The manner of sale
3.1. The company allows the user to purchase various products and services through the website.
3.2. For each product or service offered for sale, an "action page" is displayed, the product or service offered for sale, and the sale price.
3.3. To place an order for a product or service, you must first select the product or service, including size, color and quantity. After that, basic details such as name, address, e-mail address, phone number and credit card number must be typed, then the user becomes the "performer of the action". In order for the order to be carried out quickly and without problems, it is necessary to provide the correct details, otherwise we can not guarantee the execution of the order. If incorrect details are provided when placing the order, the company will not be able to guarantee that the products will reach their destination. In the event that the products are returned to the company due to incorrect details, the customer will be charged for shipping and handling fees. Make sure to fill in accurate and up-to-date details.
Providing incorrect information on purpose or without authorization may constitute an offense against the law.
3.4. After performing the operation, the credit card details will be verified through the clearing company and after receiving approval from the credit company and performing the CHECK OUT operation by the customer, an appropriate notification will be given that the operation has been approved, emphasizing that the purchase transaction will only be completed after the company receives approval from the credit card company on Execution of the charge, in accordance with the work procedures that exist between them and the company. Confirmation of the execution of the order will be sent by e-mail within up to 72 hours from the date of confirmation of the order.
3.5. The website uses a PCI-DSS standard encryption system. The company will not be held responsible for any damage of any kind, indirect or direct, caused to the user or someone on his behalf, if this information is lost or reaches a hostile party and/or is used without permission.
3.6. It will be clarified and emphasized, the sending of the e-mail does not constitute evidence of the execution of an action and does not bind the company. The records of the company's data processing computer, which maintains a computerized record of all operations on the aforementioned website, will constitute prima facie evidence of what is said therein.
3.7. The operator of the operation will be charged for the cost of the product or service purchased by him, through the credit card, after the operation has been performed.
3.8. And it should be emphasized, knowingly submitting false information may constitute a criminal offense. Civil and/or criminal legal measures may be taken against the sender of false information, including claims for damages for damages caused to the company due to the disruption of the sales procedures.
3.9. In the event that the transaction was not approved by the credit companies, the operator of the operation will receive an appropriate notification. In order to complete the purchase, the operator of the operation will be required to contact the company's customer service center by telephone. Verification of credit information and confirmation of payment by the operator and the credit company. In the aforementioned case, the delivery dates will be calculated only from the date of approval of the transaction by the credit card company. Without final confirmation from the credit company on the approval of the transaction, the order will be void and the company will not be obligated to the user in any way, including not keeping the product in stock.
3.10. The purchase can be completed by providing credit information to the company's call center. In this case, the order operation will be considered complete only after the credit information has been provided by the person performing the operation and the approval of the credit company has been received. In the aforementioned case, the delivery dates will be calculated only from the date of approval of the transaction by the credit card company. It will be clarified and emphasized, if the user chose the option of establishing a telephone contact for the purpose of receiving the credit information, and the customer did not contact the company by phone and/or via e-mail within 3 days from the date of the request , the company will be entitled to cancel the order.
3.11. Confirmation of the purchase operation and the company's commitment to supply, is conditional on the product being available in stock at suppliers the company works with, at the requested delivery date and/or at the time of the order. It will be clarified that even if it is not specified, that the product is not in stock and the product was not downloaded from the website until the time of placing the order, the company will not be obligated to sell the product, and the user will not have any claim and/or claim in this regard for any type of damage, whether direct damage or indirect damage which is caused to the user and/or third party. Nothing in this section detracts from the company's obligation to return to the customer/user any amount he paid if he did pay to the company or to cancel the charge if it was made. It should be emphasized and clarified that there may be situations in which, even though a certain item is shown on the website as being in stock, in practice it is not in stock and it cannot be delivered - in these situations the transaction will be canceled and the customer will not have a claim in this regard, subject to the return of the amount paid to the company by the customer.
3.12. The company reserves the right to prevent access to the sales and/or cancel the participation of surfers whose behavior is inappropriate or not according to the rules of participation, or who try to damage the proper management of sales on the website.
4. The method of sale
4.1. The sale on the website is a normal sale method for all intents and purposes. Normal sale is the sale of products at a predetermined price. The user selects a product and makes the purchase according to the instructions on the website.
5. Shipping and delivery dates
5.1. Subject to what is stated in section 1.8, all products purchased on the website are sent from independent suppliers worldwide. The purchaser/user on the site acknowledges that he is making a personal import and undertakes to bear, if necessary, the costs of customs clearance, payment of VAT and taxes according to the law.
5.2. The company will arrange for the delivery of any product purchased by user on the website to the address in worldwide that user typed when making placing the order. The company will operate to deliver the products or services in accordance with the delivery conditions stated in the operation page of the products or services. The company undertakes to supply only a product that has been paid for in full by credit card as detailed below.
5.3. The company will not be responsible for any delay or delay in delivery and/or non-delivery caused by force majeure and/or events beyond the company's control, including strikes, shutdowns, etc.
5.4. In the areas restricted to access from a security point of view, the company will be entitled to make the products available to customers in an acceptable nearby place, which will be coordinated with them in advance.
5.5. The purchased product will be delivered to the user/customer through:
Express delivery within 5-12 business days.
The processing time of an order takes 3-10 days before the order can be dispatched.
All deliveries are paid for at the customer's expense unless otherwise determined by the company on the website.
The company's management reserves the right to update the shipping rates from time to time at its sole discretion.
5.6. The date of delivery of the products/services detailed on the action page is on business days counted from the day of the order, which is the day of receipt of approval for the transaction from the user's credit card company (Sundays to Thursdays, excluding Fridays, Saturdays, holiday eves and holidays). The company does its best to advance the delivery date and/or adapt to the customer's needs, subject to the transport companies' policy.
5.7. And it should be emphasized that, in any case of a request to cancel a transaction after the product has long been shipped, the cancellation of the transaction is subject to the operator returning the purchased item(s) in their original packaging, complete and/or without injury and/or damage and/or defect and/or spoilage of any kind Kind and type which is by delivery and to the address that the company will deliver. The user will bear the costs of returning the products.
6. Customer service
6.1. For questions about the products displayed on the website, we invite you to contact the company's service representatives
6.2. For more details regarding the website and its activities, you can contact the company's customer service in one of the following ways:
E-mail: hypesock.store@gmail.com
Instagram page: hypesock
6.3. Customer service representatives will be happy to be at your service for any question regarding the purchase process and any other issue in order to make the purchase experience pleasant and simple and fast.
7. Cancellations
7.1. The operator of the purchase operation may cancel the transaction in accordance with the provisions of the Consumer Protection Law, 1981 (hereinafter: "Consumer Protection Law"), as will be detailed below, except for the purchase of certain items, which are specified in Section 14C(d) of the Consumer Protection Law and which therein, no The operator of the operation may cancel the transaction.
7.2. Cancellation of a transaction/sale by a user before the product is shipped:
7.3. If a customer wishes to cancel an order, he can do so by contacting customer service via e-mail info@outgum.com. Send the customer service an e-mail message confirming this, and the company will return to the customer, within 14 days of receiving the cancellation notice, the amount paid by him, if the customer chose to make the purchase by credit card, at the time of placing the order, minus a cancellation fee of 5%.
8. Cancellation after product was shipped:
8.1. If the user wishes to cancel his order after the product has been sent to him, he can do so by contacting the company's customer service by e-mail info@outgum.com within 48 hours of receiving the product. For the avoidance of doubt, after 48 hours from the date of receipt of the order, it cannot be canceled.
The customer will bear the expenses of returning the purchased products to the address provided by the company.
The customer must return the products to the address provided by the company, within 7 days from the date of the cancellation noice allowed by company. The company will return to the customer, within 14 days of receiving the products, the amount paid by him, if the customer chose to make the purchase by credit card, at the time of placing the order, minus a cancellation fee of 15% of the order price.
8.2. The return or replacement of the product is subject to the fact that the product is in good condition and has not been used or customized by user/costumer and as long as the tag/label has not been removed from the product and the product is in its original packaging and the box in which it was supplied. Subject to the conditions listed above, the company will provide a refund for the purchased products excluding shipping fees.
9. Cancellation as a result of a defect or inconsistency in the details appearing on the website:
9.1. The customer must check the product immediately upon receipt. If the customer received the product when it was damaged, or when the product specifications differ from the specifications published on the website, the customer may cancel the transaction within 48 hours from the date of receipt of the product, by sending a cancellation message by e-mail to the company's customer service at info@outgum.com.
10. Cancellation of sale by the company and termination of website activity:
10.1. In any case where, due to "force majeure", the company is prevented from managing the website as it is, deliver the products or fulfill any other of its obligations, the company will be entitled to cancel the contract with the buyers, all or part of them, in this section "force majeure" means By law, including computer malfunctions, malfunctions in the telephone system or malfunctions in other communication systems, any kind of sabotage and a security incident.
10.2. If factors and/or events beyond the control of the website owners and/or its operators delay and/or prevent the sale of the products and/or services, of any kind, fully or partially, and in any way whatsoever, and/or the supply of the products and/or or the provision of the services published on the site at the appointed times, and/or malfunctions in the computer and/or telephone systems and/or any other communication factor will affect the completion of the purchase process, this or that, in its various forms, and/or if due to hostile actions and/or any factor of another force majeure will prevent and/or damage the process of purchasing the products and/or services in any way, including by way of normal sale or delivery of the products and/or services and/or if there are changes in the tax rates and/or levies applicable to the products and/or The services Between the date of publication of the product and/or service for purchase and the scheduled delivery date according to the conditions of purchase of the product and/or service, the site may cancel the contract with the users, all or part of them and/or stop the site's activity.
10.3. Without detracting from the above, if after the end of a sale it is discovered that the product and/or service is out of stock, the company may cancel the sale or offer an equivalent replacement product. Canceled sale as mentioned, the company will not be responsible and will not bear any direct, indirect, extraneous or special damage caused to the user or a third party.
10.4. If an error occurs in the printing, in the description of the product and/or service, in its price, in the terms of payment, in the image of the product/service or in any other printing material, or in receiving the data from the submitter of the offer, the company may cancel the specific purchase and entitle the user to a full refund.
11. Warranty and service
11.1. The company and/or the management of the website and/or anyone on their behalf will not be responsible and will not bear any direct, indirect, consequential or special damage caused to the user and/or surfer and/or to the orderer and/or to a third party, as a result of use or purchase through the website, which is not According to these regulations - whatever the cause of the claim - including loss of income and/or loss of profit caused by any reason, then the company reserves the right to cancel the specific order.
11.2. A pen error was made in the product description, this will not bind the company and/or the website management.
11.3. The images of the products on the website are intended for illustration only and there may be differences between the images displayed on the website, some or all, and the actual products sold.
11.4. In any case, the company will not bear any responsibility that exceeds the value of the purchased garment/product, as well as any damage that is not direct and/or consequential damage.
11.5. The company is not responsible for any use made by the user that is not in accordance with the instructions of the manufacturer and/or the company, including washing and/or any other use of the clothes or accessories sold through the website.
11.6. The website management will not be responsible for delays in the delivery of the products as a result of events beyond its control, such as malfunctions, delays, strikes, natural disasters, malfunctions in the computer system or telephone systems that will affect the completion of the purchase process or malfunctions in the electronic mail service.
11.7. The website management will do its best to provide quality products at the requested time. If the user believes that the products he purchased through the website or the services have any defect, he is invited to contact the customer service by e-mail info@outgum.com and the website management will handle the request as soon as possible.
12. Intellectual Property
12.1. All intellectual property rights in the company, including the patents, copyrights, models, methods and trade secrets, are the property of the company only. These rights apply, among other things, to the graphic design of the company's website, its databases (including product lists, product descriptions, etc.), the website's computer code, its Internet address and any other detail related to its operation.
12.2. Do not copy, reproduce, distribute, sell, market or translate any information from the site (including trademarks, images, texts and computer code) without receiving the company's express written permission in advance.
12.3. You may not make any commercial use of the data published by the company, in the company's database, in the product lists appearing therein or in other details published by the company without obtaining the company's prior written consent.
12.4. The company authorizes publishing data from the data published on the website on third party websites, subject to the fact that the source of the information will be preserved and it will be explicitly stated that the information / photo was taken from the company's website. The company will be entitled to order the user to remove advertising or information that is used in a way that it believes harms the interests of the company or its property.
12.5. The company allows displaying the website within a frame, visible or hidden, as well as linking to pages within it ("DEEP LINK"), or to the home page only. The company will be entitled to order the user to remove advertising or information that is used in a way that it believes harms the interests of the company or its property.
12.6. The website may not be presented in a different design or graphic interface than the one designed by the company, except subject to obtaining its prior written consent.
12.7. The company name as well as the brand (company) name of the website, the company's trademarks (whether registered or not), the company's name and its trademarks - are all the property of the company only. They may not be used without obtaining her prior written consent.
12.8. Icons All information and/or display that appears on the website, including graphics, design, verbal presentation, trademarks, logos, as well as the editing and presentation of these, are the exclusive property of the company. Any use of this purchase by the company will be made according to the provisions of this regulation only.
12.9. You may not make any use of any trademark or design of a product or model appearing on the website or in the photographs found on the website, which are protected intellectual property.
13. Maintaining data confidentiality and user privacy
13.1. The delivery of the personal details in the order form is done at the customer's will and with his consent. Filling out the details indicates the customer's consent to their delivery. The purpose of the delivery of the personal details is to allow the company to provide the products and/or services to the customer /users and to learn from the customer about his decision regarding the purchase of the products and/or the services.
13.2. The company undertakes not to make any use of the information without your permission unless this is required by law or to prevent misuse. The company will allow access to the information only to those of its employees who need the information in order to provide service.
13.3. The company takes common precautions in order to maintain, as much as possible, the confidentiality of the information. Any transfer of a credit card number from the site is done in an encrypted manner according to the PCI standard, but in the event of cases beyond its control and/or resulting from force majeure, the company will not be responsible for any damage of any kind, indirect or direct, that may be caused to the customer if this information is lost or if it is used Unauthorized. The company uses the highest security standards in order to maintain as much as possible the confidentiality of information and the privacy of its customers. The company uses the PCI system for clearing credit cards.
13.4. When registering on the website and when ordering products, the customer will be asked to provide his real personal information, including: first name, last name, telephone number, town, street, house number, apartment, floor, entrance, comments and information regarding the action that the courier is asked to take if the recipient is not at home For reasons of information security and protection of customer privacy, your payment method data will not be kept in the website management database and will only be used to complete the order of the product you selected. The explicitly marked fields require filling. Without providing the requested data in the mandatory fields, you will not be able to use these services.
13.5. It is possible that when browsing or performing actions on the website, including: browsing the variety of products offered for sale on the website, your browsing details will be recorded automatically and computerized, these details are used by the company for control and management and marketing streamlining with customers.
13.6. Some of the services on the website may require registration. As part of the registration process, you will be required to choose a username and password that will identify you during use. The website management may determine from time to time additional or other identification methods. Keep the username and password confidential to prevent misuse. Be sure to change the password as often as possible
13.7. The details that the customer will provide and the details that will be collected about him during the use of the website, will be stored in the database of the website management. The use of the website and your approval of the privacy policy indicate that the customer agrees that his details will be saved and managed in the database of the website management. The information in the database will be used - in accordance with the provisions of this privacy policy or according to the provisions of any law - for the purposes listed below:
13.8. to allow the users to use the services on the website;
13.9. to identify the users during repeated visits to the website;
13.10. To improve and enrich the services and content offered on the website, including creating new services and content that match the website users' requirements and expectations and changing or canceling existing services and content. The information that will be used by the website management for this purpose will mainly be statistical information, which does not identify the customer personally;
13.11. to allow users to adjust the services on the website to their preferences;
13.12. To allow the website management to contact the customer and send him from time to time by e-mail information about the website management's services and products, as well as advertising information and information regarding the products and services of others. Such information will be sent to user in accordance with the express consent given by the customer during registration on the website or at any other time. The user can withdraw his consent at any time and stop receiving inquiries and advertising material from the website administration.
13.13. to establish contact with the user if necessary;
13.14. For analysis, control and delivery of statistical information to third parties. This information will not identify the user personally;
13.15. For any other purpose, specified in this privacy policy or in the website's terms of use and purchase.
13.16. The website management will not transfer to third parties the personal details of users and the information collected about their activities on the website except in the following cases:
13.17. To the extent that this is necessary for the proper delivery of the site's services and for the purpose of realizing the purposes of the use of the information as detailed above, to the extent that this is required;
13.18. If the user has violated the terms of use and purchase on the website, or if the user performs through the website, or in connection with it, actions deemed to be against the law or an attempt to perform such actions;
13.19. If the website management receives a judicial order instructing it to hand over the user's details or the information about him to a third party; For the avoidance of doubt, the company does not undertake to oppose any request for an order that would oblige it to provide details about the customer to a third party.
13.20. In any dispute, claim, claim, demand or legal proceedings, if any, between the customer and the website management;
13.21. The website management will be entitled to transfer the user's details and the information collected as a result of the user's use of the website to other companies or organizations related to the website's management, such as the parent company, a subsidiary company and a sister company, provided that they use this information only in accordance with the provisions of this privacy policy;
13.22. The website management may provide and share anonymous, aggregate and statistical information with other companies or organizations related to the website management as well as with suppliers, business partners, advertisers and any third party in accordance with its sole discretion, but it will not knowingly or intentionally reveal to them the identity of the users without their express consent;
13.23. The company may use cookies for the regular and proper operation of the website, including to collect statistical data about the use of the website, to verify details, to adapt the website to the customer's personal preferences and information security needs. 'Cookies' are text files, which the browser on the customer's computer creates according to a command from the website management computers. Some cookies will expire when the customer closes the browser and others are saved on the hard drive of his computer. The cookies contain a variety of information such as the pages the user visited, the length of time the customer stayed on the site, where the customer came to the site from, sections and information that the user wishes to see when entering the site and more. They are also used to eliminate the need to enter the customer's information every time he revisits the sections of the website that require registration, if there are any. The information in the cookies is encrypted and the site administration takes precautions to ensure that only the site administration's computers can read and understand the information stored in them.
13.24. The user who does not want cookies to be collected on his personal computer can avoid this by changing the settings in the browser on his computer. For this, please consult the browser's help file. Keep in mind that disabling cookies may make some services and features on the website or other websites unavailable. In addition, you can delete the cookies on your computer at any time.
13.25. The website management may allow third-party companies to advertise on the site and/or manage the system of submitting advertisements on the site. The ads that the customer sees when visiting the site come from the computers of those companies. To manage their advertisements, these companies use tools designed to help them understand customer preferences. For example, these companies may place cookies on the customer's computer and embed "web beacons" in the advertisement ads, or on the website pages. The beacons are tiny graphic files with a unique identifier, which are embedded in web pages and whose role is to help collect information about the viewing and use of the site. The collected information does not identify the customer, but only seeks to adapt the advertisements that will be presented to him to topics that will interest him. The use that these companies make of cookies and network beacons is subject to their privacy policies and not to this policy of the website management. These companies do not have access to the website management's cookies and the website management's management does not have access to their cookies. If the customer wishes to check the privacy policy of the companies that manage the advertising system on the website, this can be done through their websites.
13.26. The website management implements systems on the website designed to secure the information in an optimal way, in accordance with accepted standards. While these systems reduce the risks of unauthorized intrusion into the site management computers, they are not completely secure. Therefore, the site management does not guarantee that the services on the site will be completely immune from unauthorized access to the information stored in them.
13.27. The website management may change these «Terms and Conditions» from time to time as long as it operates according to the provisions of the law.
14. Additional terms
14.1. A pen error was made in the description of the color and/or in the visibility of the color, and/or in the way the color appears on the user's screen, this will not obligate the company. The color catalog on the website is intended for illustration only and there may be differences between the colors shown on the website, some or all, and the colors actually sold.
14.2. The company is not responsible, to the extent that there is any, for the content published in the links on the website that lead to other websites that can be reached through the same link. The company does not guarantee that the link will lead the user to an active website.
14.6. The company reserves the right to change these «Terms and Conditions» and these rules of participation from time to time
14.7. It is clarified that when the user joins the website's services or as a member of the chain's customer club who fills in his e-mail and cell phone details constitutes the customer's consent to receive messages and marketing material that the chain distributes and/or will distribute in the future regarding promotions, discounts and exclusive benefits granted and/or will be granted in the future to club members , through SMS messages that will be sent directly to the customer's mobile device, and for this purpose be included in the distribution list of the network's club members.